diamond exchange

diamond exchange App support

Contact
+91 0902510796

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The diamond exchange:

Q1: How to log in after installing the diamond exchange?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login, making it easier to access the app.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal. If you don't receive the OTP after clicking "send," wait for the designated time to pass before seeking assistance through the app's live chat support.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC details to the customer support team via email to facilitate a smooth account transfer. This will help resolve any login issues.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is installed, you should be able to log in and start playing without any problems. This should provide a smooth and stable gaming experience.

Most Asked Questions Related To Withdraw In The diamond exchange:

Q1: What is the minimum withdrawal amount in the diamond exchange?

In this app, users can withdraw a minimum of Rs. 100, which is higher than in other apps. Withdrawals can only be made from earned gaming funds, not bonus amounts. This means users can only withdraw money they've won through gameplay, not any additional bonuses.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please complete and submit all your KYC (Know Your Customer) details in the app. This includes saving your Aadhaar card, UPI (Unified Payments Interface) information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services can complete the process in 30 minutes to 3 hours, depending on the workload. However, there may be instances where payments are delayed, requiring a wait of up to 24 hours. This delay can occur despite the app's overall efficiency and speed.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while playing with the bonus amount can be withdrawn. The bonus itself remains non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to confirm the withdrawal request. If the request is failing, the money will be added to your wallet account within 24 hours. If it still doesn't happen, contact their care centre for assistance.

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